Return and refund policy

At Baritono, every product is crafted with care to deliver exceptional sound and style. We strive to ensure your experience is smooth and satisfying.

Returns & Exchanges

• We accept returns or exchanges only for non-customized products that are:

  • Unused and in original packaging.

  • Returned within 7 days of delivery.

  • Accompanied by a valid proof of purchase.

   

No Returns or Exchanges on Customized and Superhero Edition Products

Due to the personalized nature of our customized Bluetooth speakers—including engraving, fragrance, color options, and design requests—we do not accept returns or exchanges. Each custom item is made uniquely for you and cannot be resold.

Additionally, our Superhero Edition speakers are made fresh to order and are not kept in stock. As such, these items are also non-returnable and non-exchangeable.

Thank you for understanding and supporting our made-to-order process!

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with clear photos and your order details. We will work with you to offer a replacement or solution as quickly as possible.

How to Request a Return

To initiate a return, please email us at [your support email] with:

• Your order number

• Reason for return

• Photos (if applicable)

Our team will guide you through the process.

Let me know if you’d like a shorter version or want to include specific contact info, WhatsApp support, or mention Baritono’s brand tone (e.g., friendly, bold, premium).